Refund policy

Last updated: August 27, 2026

At Verafied Studio, we want you to love your order. If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to the terms below and your applicable statutory consumer rights.

1. Change-of-Mind Returns

You may request a return within 14 days of delivery.

Returned items must be:

  • Unused and in their original condition

  • Free from damage, stains, odors, or signs of wear

  • Returned with the original packaging and accessories where applicable

  • Suitable for resale

You may handle an item to the extent reasonably necessary to inspect it as you would in a physical store. However, we may be entitled to reduce a refund where an item has been handled beyond what is reasonably necessary and its value has been diminished.

2. How to Start a Return

To request a return, contact us at:

support@verafiedstudio.com

Please include your:

  • Order number

  • Full name

  • Item you wish to return

  • Reason for the return

Please contact us before sending any item back. We will provide the appropriate return instructions.

3. Return Shipping

For a change-of-mind return, the customer is responsible for the cost of return shipping unless otherwise stated or required by applicable law.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it. We will provide appropriate instructions and, where required by law, cover the applicable return costs.

4. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method.

Your payment provider or bank may require additional time for the funds to appear in your account.

Where applicable under UK or EU consumer law, refunds will include the standard delivery charge originally paid by the customer. Any additional charge paid for an upgraded delivery option may not be refundable.

5. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:

support@verafiedstudio.com

Please provide your order number and clear photographs of the issue.

We will assess the problem and provide an appropriate remedy, which may include a replacement, repair, price reduction, or refund depending on the circumstances and applicable consumer law.

6. Items That Cannot Be Returned

Returns may be refused where an item has been:

  • Used beyond what is reasonably necessary to inspect it

  • Damaged after delivery

  • Altered or modified

  • Returned without required accessories or packaging where this materially affects the item's value

This does not affect any mandatory consumer rights that apply to faulty or non-conforming products.

7. Sale and Promotional Items

Items purchased during a sale or promotional period remain subject to the same applicable return and consumer rights unless a specific lawful exception applies.

8. Your Statutory Rights

Nothing in this policy limits or excludes your statutory consumer rights.

Customers in the European Union generally have a 14-day right of withdrawal for online purchases, subject to applicable exceptions. UK customers purchasing online also generally have a 14-day cancellation period.

Additional statutory rights may apply to faulty or non-conforming goods.

9. Contact

For all return and refund enquiries:

Verafied Studio
Email: support@verafiedstudio.com

Please include your order number in your email so we can assist you as quickly as possible.